FAQ – SpeakEasy Innovations, Inc.

FAQ

    Q:        What makes SpeakEasy Innovations grinders different? 

    A:        The TumbleWeed™ is a High-Tech prep tool made of top-quality aluminum that uses a patent pending cutting system that cuts, slices and serrates to create multiple lengths and textures for an even burning aromatic smoke.

    Q:        How many different sizes of grinders are there?

    A:        Currently there are 3 sizes - TumbleWeed™,  TumbleWeed 3™ and PocketTumbler™.

    Q:        How can I contact SpeakEasy?

    A:        Email support@ispeakeasy.com.  We welcome your comments.  Check for monthly giveaways on Instagram!

    Q:        What are your Shipping Details?

    A:        Shipping costs are calculated at check-out. We reserve the right to use any of the following companies for shipping: UPS Ground, UPS Standard International, USPS. Please note that there are restrictions on some items and cannot be shipped to international destinations. Due to customs issues once, a package has left our warehouse we have no control of customs. Company ships Monday thru Friday only (excluding Holidays). Please note that most U.S. orders ship within 2-3 business days from receipt. We will send you a separate shipping confirmation e-mail with the tracking number when the order ships. All International orders will be contacted separately for order confirmation. Please allow 1-2 business days to process your order through our shipping department.

    Q:        What is your Return Policy?

    A:        Our return policy is that returns are accepted 30 days from purchase. If it is past the 30 days from purchase, unfortunately a refund or exchange cannot be permitted.  In order to be eligible for a return, your item must be unused and in the same condition and original packaging that it was received. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back without contacting the company first, please send an email to support@ispeakeasy.com.  Please include your order number and full name, when and which site an order was placed on. There are certain situations where only partial refunds are granted (if applicable). Any item not in its original condition, is damaged or missing parts for reasons not due to our error or returned more than 30 days after delivery is not eligible for a refund.

    Take a look at our products and check back for new items coming soon!